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Installing Wi-Fi on the remote countryside of Dar Ben Karrich

For many Muhajiruns (Muslim expats), having the Internet is an essential. It’s what they use to make money. We use it to conduct various trades like teaching, graphic designing, freelance writing and bookkeeping, all online.

As peaceful and beautiful the countrysides of Morocco are, many choose not to move there due to this reason: not being able to install fibre optic (fast Internet).

Furthermore, I know many Muhajiruns prefer to be near a community, a markaz, or certain supermarkets and other amenities.

However, my family and I appreciate the quieter parts of Morocco. We love the nature, and the lack of people (erm, also because it’s cheaper).

Since many of us are homebodies, homeschoolers and work from home, remote towns and countrysides suited us.

If you’ve been following my blog for awhile, you probably realise that we move quite often in Morocco. We’ve lived in Tamesna, Meknes, Fes among other places.

After living in Fnideq for a few years, my family decided they wanted to move to Tetouan. They wanted to be near the community and community activities there (the men enjoy going to Jiu Jutsu classes), and plus business opportunities.

Disclaimer: This is not my firsthand experience. Although I try my best to provide accurate information from gathering what my family has shared, we humans are imperfect and sometimes our memories and perspectives can be unreliable. May Allah forgive us and guide us, ameen!

I’m sharing this experience on behalf of my brother-in-law, sister and brother, Omar (you can visit his website here where he shares valuable information on how to settle in Morocco – the technicalities side of things!)

Not Tetouan, but Dar Ben Karrich?

Although I’m writing and sharing this experience now, this experience happened last summer in 2023. And summer proved to be the most challenging time to find rental properties in Tetouan.

With a surge in tourists during this season, landlords typically favour shorter-term stays for higher income, making it more difficult for residents to secure long-term rentals.

The journey of property searching led my family to a house for rent in the countryside of Dar Ben Karrich, a remote town located in the outskirts of Tetouan. It takes about 20-30 minutes drive to reach Tetouan from Dar Ben Karrich.

It’s a beautiful town with a breathtaking view of the mountains and the lake. The environment was irresistible.

Dar Ben Karrich restaurant
A restaurant overseeing the lake and the mountains in Dar Ben Karrich

They liked the landlady, the house was nice – but before they sealed the deal, they wanted to confirm that having fibre optic installed was going to be possible.

The landlady called Maroc Telecom, explained the situation, and asked if they were willing to come to Dar Ben Karrich to install the Internet. To their delight, the response was positive.

Subsequently, my sister and her husband agreed to rent the place.

Installing the Internet poles: not as simple

They visited the agency, completed the paperwork, and were informed that obtaining the required poles might take about a week due to their scarcity in Morocco.

The manager mentioned an issue with the availability of poles, indicating that they were no longer sold in the country or something along the lines.

Wow, never knew Internet poles were that rare of a commodity.

They waited for 2-3 weeks, made calls and possibly visited the manager to check on the progress. It seemed that another agency responsible for installing the poles was involved (behind the scene stuff!).

After the long wait, the team tasked with activating the Internet by installing the router arrived before the pole installation team. They promised the other team would come soon, but they didn’t…

At some point (maybe a week or so), the pole installation team finally arrived. The long awaited team, finally! *happy cheers*

However! The cheers didn’t last very long…

A complaint from a neighbour, and a kindness from another

Dar Ben Karrich view

A dispute arose with a neighbour claiming ownership of the land where one pole was placed. The team, following their boss’s instructions, abruptly left.

Sometime after, another neighbour (he has a YouTube channel documenting Morocco) heard about the issue and told my family they could use his land. May Allah reward him!

They contacted Maroc Telecom, informing them that another neighbour had agreed to let them use his land.

A subsequent visit by a team occurred, but due to communication issues, my brother-in-law (who doesn’t speak darija) asked the agency manager to contact my brother, Omar.

Being persistent through and through

The manager called my brother, stating they couldn’t install the Internet and insisted he visits the office. He explained about being granted permission from the neighbour, but the manager remained unyielding, insisting my brother-in-law collect the refund.

Upon informing the landlady, she assured them she would handle the situation upon her return from Spain.

Together with the kind neighbour, they visited the office, but the manager was out sick.

Even though Maroc Telecom initially said they couldn’t fix the issue, my father accompanied my brother-in-law to Tetouan to help him persuade the manager.

Despite efforts to persuade the manager being unsuccessful, my brother-in-law finally suggested installing the poles himself.

This caused a brief misunderstanding about switching to another company. However, with a change in attitude and a few calls, a team swiftly installed the poles, successfully setting up the Internet the following day.


Further Reads:

The moral of the story

It took two months for Maroc Telecom to finally install the Internet. During that time, my brother-in-law used mobile data to work from home (wasn’t cheap).

Unfortunately, it’s not uncommon to experience these kind of delay and frustrations with Moroccan companies. They’re not usually punctual or organised, and sometimes require some nagging on your part.

Especially Internet providers, we haven’t always had a positive experience with them. Due to a lack of competition and lack of training, at times it’d take quite some nagging for them to fix any issues if they arise.

One thing I learnt from my brother-in-law, masha’Allah, is to not easily give up when presented with ‘not possible’. He would burn and exhaust that one option, and other options if there were.

2 thoughts on “Installing Wi-Fi on the remote countryside of Dar Ben Karrich”

  1. Alhamdulillah, thank you so much and may Allah be pleased with you for your posts, we, a minority of people (mostly Muslims) who would like to move there learn a lot.

    1. Ameen wa iyyaak! I’m so happy it’s benefiting somehow, and may Allah continue to bless our efforts so that all of you have easier experience when making hijrah ameen

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